What to expect with your Order

Orders from our showcase can ship within 48 Hours of payment received, some exceptions include custom work or diamond selection. Most of our custom work is delivered within two weeks of purchase date. We will update you on the progress of your order via email, and you can contact us with questions at any time.

Payment Processing

We offer Pay with Amazon and Paypal. With an Amazon Payments Account, you can make secure purchases without having to re-enter your payment information.

Customers do not need a PayPal account to send money. When you complete payment you can then decide whether to save your information in a PayPal account for future purchases.

 

Exchange and Returns

Select products form our “Showcase” are available for returns within 15 days of purchase.

Customers returning merchandise will be charged a 15% restocking fee.

All returns must be shipped prepaid (No CODs).

  • Return merchandise in its original condition and packaging; including envelopes, bags and boxes. Merchandise should be securely packaged and insured. Jewelry By U is not responsible for returns that are damaged in transit.
  • Send a copy of the original invoice with the returned items. Please include the REASON for return. Merchandise returned without a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.

Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise less the restocking fee.

All CUSTOM work is considered designed and accepted by you, the customer; therefore, we cannot accept returns or exchanges.

Colored Gemstone Enhancement Disclosure

When purchasing colored gemstones, you should know that natural gemstones are processed. They are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones most likely have been subject to stable and possibly undetectable enhancement processes. All stone pertinent information will be provided. The prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.

Resizing

We offer a lifetime size exchange service on Contemporary Metal products. Applicable fees apply. We will exchange your band for the same ring, or, at its discretion, a ring of similar style and/or value. Bands with engraving that are submitted for exchange are subject to an additional engraving fee. To return your custom design for it resizing, simply contact us and then we will direct you through the return shipping process. Return Shipping fees will apply.

Shipping Your Order

FREE Shipping on orders or $500 or greater. If less than $500 Shipping rates and methods are dependent on the item(s) you purchase, destination of your order, and the shipping method you select. Your order must be received and your credit card authorized before your order will be processed. Shipping rates vary based on carrier and method of delivery selected.

Shipping Carriers and Services highlights:

Shipping times are based on when your package leaves our facility. Each shipping method has its own restrictions and charges that will be applied to your order.

DOMESTIC RATES (excludes Alaska and Hawaii)

Shipments that exceed one pound and/or contain hazardous materials or oversized goods will have additional charges based on individual circumstances. Rates are subject to change without notice. Rates vary based on order payment method. Rates include current fuel surcharges.

**There is a 90-minute delay in guaranteed delivery times for FedEx C.O.D. packages

Ground delivery service is available for items that are too large or too heavy for overnight delivery to be cost effective. Freight and insurance are billed at the time of the shipment.

LIABILITY

All carriers are responsible and liable for any damages that occur during transit. If you suspect any damage or shortage caused during transit, follow these instructions:

Do not sign freight bill or receipt without making a notation on the freight bill. Retain all packing material and shipping cartons until the carrier has made an inspection. File a claim directly with the carrier within 15 days. (Jewelry By U CANNOT file a claim for you.)

CANADIAN SHIPPING DETAILS

We offer competitive air and ground shipping to Canadian locations. Canadian Cut off is 3:00 p.m. local to every region in Canada.

INTERNATIONAL ORDERING AND SHIPPING

International Ordering Cut off Orders received before 2:00 p.m. Central Time will be processed for same day shipping

Freight and insurance will be billed to your order at the time of shipment.

Additional shipping charges may apply to orders shipped outside of U.S.A., and carrier options may be limited.